Studio support
Let’s work it out.
I want you to spend your time drawing. If something gets in the way, write to my team. We’ll help you work it out.
Azat NurgaleevArtist and teacher01 / Your question
What can we help with?
Choose a topic. We’ll suggest what to include and take you to the right support section.
Sign-in and access
Include your account email and the material you can’t open. If you can’t sign in, there’s a way to write to us below without signing in.
02 / A little context helps
Help us get to the answer
You don’t need to find the perfect words. Just tell us what happened and add a few details.
- 01
What happened
What you wanted to do and what happened instead. For a purchase question, an order number is useful.
- 02
Where it happened
A page link, lesson title or material name. For a technical question, include your device and browser.
- 03
What’s on your screen
The error message or a screenshot. You can attach an image to a request from your account.
03 / If you can’t sign in
Can’t sign in? You can still reach us.
There’s no need to create a second account. Use the public contact form and enter your email. We’ll send a link to your conversation there.
Write without signing inReset passwordPrefer email?
This is the same email listed in Contacts. Write from your account email and tell us what you need help with.
hello@04 / Good to know
Before you write
You might find your answer in our public Help section.
Answers to common questionsWhere will I see the reply?
In your account: Help → Your requests → the request you need. The whole conversation stays there. If you write without signing in, a conversation link will be sent to the email you provide.
Can I write without an account?
Yes. Use the form without signing in or write to our email. In the form, enter an email you can access — we’ll send the reply link there.
Will Azat reply personally?
My support team helps with the website, payments and access. Artwork reviews and feedback follow the arrangements of your learning format.
How do I return to an earlier question?
Open Help and find your request. If it’s closed and you can’t reply, create a new one and include the previous request number so we can pick up the context.
You don’t have to work it out alone.
Contact support